User agreements that are signed before activating gadgets hold that the maker or supplier can't be held liable for more than the cost of the hardware if or when the product fails to perform. So which set-top boxes are being targeted? The relatively older ones see below. Comcast's regional senior vice president Jim Samaha recently sent out a letter to those customers affected. So we'd like to give you a new one. This elimination of high-definition channels on older cable boxes is happening because Comcast has changed the way it sends signals.
Initially, several hundred channels were pumped simultaneously through cable lines to a set-top box, where customers tuned in to the ones they wanted. Now, with the X1 platform and a far more refined MPEG-4 digital compression scheme, only the channel you've selected is streamed to the cable box as a much smaller file.
That radical change frees up the bandwidth to carry extra HD and Ultra-HD channels and, more important, faster internet service that Comcast may have to rely on if the trend to streaming video suppliers, like Netflix, Hulu, Sling TV, and Amazon, continues.
The new tech also offers far more recordable program storage, "in the cloud," that won't go away if you change boxes again. East Mount Airy, Philadelphia resident Elayne Bender is already mourning the loss of favorite episodes of The Voice and "classic Saturday Night Live bits" that will vanish when she swaps out her current cable box. So that all is not lost, he's now in the midst of copying those shows through a DVD recorder - a product that Toshiba, Panasonic, and Magnavox quit making a few years ago but can still be found in limited quantities online.
Obsolete Comcast cable box models. However, if you can do it yourself, you pay nothing and get a free return label for the old box. Explore further. More from General Engineering. Use this form if you have come across a typo, inaccuracy or would like to send an edit request for the content on this page. For general inquiries, please use our contact form. For general feedback, use the public comments section below please adhere to guidelines.
Any customer owned device above would need to be activated via a Comcast-supplied cable card. If a second CableCARD is needed for the same device as is the case with certain older model TiVo devices , a charge will be applied based on your area. To learn more, see our policy for customer owned equipment. Comcast is compliant with the FCC ruling that we offer customers the option to purchase a digital descrambler through authorized retail outlets.
Comcast would then supply the customer with a POD point of deployment authorization card cable card. Since we know of no authorized retailers or cable companies yet selling these digital converters in the United States, any such device could be the property of Comcast or another cable company.
Going forward, I'm truly sorry to hear about the drawn out process this has been for you to get your new 4K DVR activated along with cost for our a tech to come out. I would be pretty upset myself! I'd now like to take a closer look at the status and see what options we have to help ease a bit of the frustrations.
As my colleague pointing out above, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience! Selected the language. That is as far as it got. Continuously receiving an RDK error If you have a home alarm through Xfinity, then you will likely want to turn on the Xfinity Home setting to get security system alerts.
Lastly, if you are curious about how much juice you have left on the batteries in your remote, go to the last section of the main Settings screen, titled About , where, along with a bunch of long codes you don't need to know, it shows the percentage left of your Remote Battery Level.
In related news, there are two way to keep watching your current show while browsing the channel guide. And you can reprogram the five-minute skip button on the XR2 remote as a more useful second skip button. Be respectful, keep it civil and stay on topic. We delete comments that violate our policy , which we encourage you to read. Discussion threads can be closed at any time at our discretion.
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