Computer shuts down virus

If you run spyware and anti-virus scans, what are the results? Do you have all the latest Windows updates? I try running ad aware and it just shuts down in the middle of it. I also have Mcafee. I have tried running these in safe mode and it still shuts down. Which computer model? Are any of the indicator lights on the back of the computer green or yellow when the computer is running and also when the shutdown occurs?

This sounds like it could be a power supply problem if there is a complete shutdown. GordieB 2 Bronze. I just had the same problem and it was caused by a glitch in my video driver.

I needed to uninstall it and then reinstall it with the "Dell ResourseCD" that came with my computer. Hope this helps. Thanks I will give it a shot.

Lawrence Ho 4 Ruthenium. Thanks for your feedback. Then it sounds like you have a corrupt file or possibly malware on the computer or you have witnessed the infernal computer gremlin glitch.

Sometimes remnants of prior security software will cause issues with your current antimalware program. Recommend you reboot the computer to ensure the uninstall is complete. Try one of these online scanners - you'll need to follow the instructions on how to make the rescue disk and you'll need to temporarily change the boot sequence to run it.

After an initial free consultation, a fee may be charged for assistance, based on the details of the case. For international information, see your local subsidiary Support site.

Microsoft security essentials was running fine , did full scans etc without an issue. Then it tells me it shut down to save me from a serious error. Any suggestions appreciated. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

I have the same question Report abuse. Details required :. Cancel Submit. Le Boule MVP. All forum topics Previous Topic Next Topic. Reply 1. Preliminary note: When attempting the following directions, if you can't access the internet or perform the indicated download of HiJackThis HJT on your "infected" machine, you should download it onto another "good" machine one at work?

EXE file on the infected machine, and finally transfer the generated log via floppy over to the good machine, to post your log online. Improper use of this tool can severely damage your system. Supplemental note : The procedure as worded above has been carefully edited over time, so as to expedite the process of helping people. Nevertheless, it seems that many individuals try to be "creative", and make some variations.

Specifically, the following are 3 very common BAD deviations which will cause delays:. The experts only work with the current version. So if you make a post with an older version, you'll simply be advised to get the latest version, re-run it, and re-post your log. Some experts may insist you move HJT before they'll begin working with you. Others will start the repair process, advising you to move HJT as one of the very first steps.

Failure to do so can result in losing potentially critical information.