Over the time, Business Process Outsourcing BPO has gained ample importance, by providing services related to marketing, human resources, customer support, technical support, etc. Knowledge Process Outsourcing KPO is a subsegment of BPO, wherein those processes which involve knowledge related work are handed over to outside party. KPO is another kind of outsourcing whereby, functions related to knowledge and information are outsourced to third party service providers. Professionally qualified workers are required.
Focus on Low level process High level process. The major cause behind the outsourcing of business process is to reduce costs and maximize efficiency. The focus is made on the process, i. The different types of BPO are explained below:. Key Difference: BPO, abbreviation of Business Processing Outsourcing, means getting a business process implemented using the channel of outsourcing. On the other hand, KPO, abbreviation of Knowledge Process Outsourcing, means outsourcing a process which requires processing knowledge in one form or another.
Some of the key differences are listed in the table below: BPO KPO Definition BPO provides services like customer care, technical support through voice processes, tele-marketing, sales, etc.
Image Courtesy: tvtworld. Add new comment Your name. Plain text. KPO is another kind of outsourcing whereby, functions related to knowledge and information are xifference to third party service providers. If you have any questions or concerns regarding any content published here, diffference free to contact us using the Contact link below.
The major cause behind the outsourcing of business process is to reduce costs and maximize efficiency. An organisation is made up of various processes. On the other hand, highly specialised and knowledge based services are outsourced to KPOs. BPO focuses on low-level process, whereas focus is on the high-level bpoo. A BPO is capable of handling both front end and back end operations of an entity.
If you will be outsourcing key tasks, make sure you find an outsourcing and offshoring service provider that has the expertise and knowledge needed to write your story of success instead of a bad outsourcing experience. This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website.
We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience. Activities of KPO are Data analytics, Investment research services Investment Research Services Investment research entails analyzing the performance of various financial instruments such as stocks, mutual funds, bonds, debentures, and so on in order to present an investor with a view of how the firm is performing.
It also aids in predicting their future performance for price movements. Leave a Reply Cancel reply Your email address will not be published. Please select the batch. Cookies help us provide, protect and improve our products and services.
By using our website, you agree to our use of cookies Privacy Policy. BPO can be defined as the outsourcing of non-primary activities to a third-party service provider for service to decrease the cost of the company and increase the productivity and efficiency of the company.
KPO refers to the outsourcing of highly skilled personnel for transfer or assign of knowledge plus process related to the process to another company.
0コメント