This service offers the ability to register for the automatic provision of train service disruption information via SMS and email. Although Abellio ScotRail Limited will take considerable effort to ensure that the service we provide to you is of good quality, there may be difficulties that can affect the service. Neither Abellio ScotRail Limited or Nexus Alpha Limited provide any warranties or accept any liability whatsoever for any loss or damage you may suffer as a result of any defects, omissions or errors in the service.
The very nature of train service disruption information means that it can take time for network and service problems to be reported back to the Operational Control Centre, who then enter the information into the JourneyCheck Alerts system.
Also, the nature of service disruption means that on occasion it can change quite rapidly. Disruption information is by nature an imprecise process, as the future is predicted from the present position:. The JourneyCheck Alerts service provides an "as is" snapshot of the state of the network in the context of the journey you have defined and at the time you have registered to be alerted.
Abellio ScotRail Limited and Nexus Alpha Limited reserve the right to terminate your subscription to this service at their discretion. However in doing so, Abellio ScotRail Limited will refund any advance payment made for the service should such a charge have been made. The service is provided for the personal use of passengers and potential passengers of the transport system to enquire about journeys, and for no other purpose. The JourneyCheck Alert service uses a defined set of rules to determine what message to send when there are a number of different incidents likely to affect your journey:.
This service is being provided by Abellio ScotRail Limited with no intended cost to the end user. However, it is possible that your mobile operator may charge you to receive SMS messages. This is very often the case for receiving text messages when you are abroad.
We would encourage you to suspend your alerts when you are on holiday. Similarly the subscriber should be aware that whilst the "desktop" delivery of emails is generally free, the delivery of emails to mobile devices can incur charges from your mobile service operator.
Not withstanding, Abellio ScotRail Limited reserve the right to review the pricing policy in the future. Notice will be given in advance to all subscribers should any changes in pricing policy take place, and no charges would be raised without a re-subscription process. If you authorise it, Abellio ScotRail Limited may use the information you register to contact you from time to time with details of other products and offers that they think may be of interest to you.
Should you wish to check that the information is accurate and up to date, you can do so through this website. Information you have entered via this website may be deleted if the service is not used for the period of no less than one year. The image contains a combinations of letters selected only from the 26 letters of the English alphabet, and can be mixed case. There are no numbers.
We hope that the RMT leadership will recognise this too. But at this point, we are utterly perplexed by the leadership's inability to see that it is their members who stand to lose out, and that by its actions and unwillingness to seek meaningfully to resolve this matter, they are letting their members down.
We hope that encompasses the RMT leadership too, although their approach to seeking resolution of matters does appear to call this into question. Skip to main content. If you have registered for updates and the likely affect on a particular train has changed for better or worse , you will receive an update of the problem as an email. If applicable to you, you may alternatively choose to receive SMS text updates subject to the maximum SMS text updates shown on your Alert Details page.
Alerts for specific services will indicate: late arrival at your station, cancellation of the service, changes to the train such that it is no longer going to your destination and likely delays en route. Additionally, general problems on the route which might affect your service are also included. At times there are general problems on a route such as a lorry hitting a bridge, a security alert or a major signalling problem and the exact effect on specific trains cannot be predicted very far in advance of your journey.
Trains may come along different routes or parts of the route before the station you join at and it is important, therefore, to identify which of your trains may be affected by the problem.
All problems identified as likely to affect your services are included in email alerts. Scotrail - Scotland's Railway. Cookie Policy JourneyCheck uses Cookies to provide some of the enhanced features available to users as well as to support some of the central functions of the website.
We will not store any cookies other than ones strictly required by the website in order to function, unless you accept them here. Further information is available on our Cookies Policy Page. Back to top When I set my alerts up do I need to know exactly what trains I want to use and change my details when the timetables change? Back to top How do I change my alerts? Back to top Can I set up alerts for journeys where I have to change trains?
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