Spiceworks install requirements

We recommend Spiceworks for up to devices. However, it will work for larger networks and many users run it on large networks.

Learn More. Spiceworks should be able to discover any antivirus software that register in with Windows Security Center Action Center. Spiceworks can monitor Exchange and I currently am running my Spiceworks install on a 1. Runs pretty well. Can use Spiceworks on a VM guest. Rather common to do so whether the VM host be Windows or Linux. Can better ascertain viability depending on the network range s , subnets, total machine inventory, total sites i. To continue this discussion, please ask a new question.

Quick reference below or see a more detailed guide here. Important : you should run this step only once. Running this step for the first time enforces the user to update the password before proceeding further. Make sure you use. When prompted on the virtual machine screen, go to your workstation, open a browser, and navigate to the IP address of your new Help Desk Server. Note : as noted above, traffic to the application is only allowed over https. Check out the email setup doc for more details on how to configure email.

Then, navigate to the settings page by clicking the Settings link on the top-right corner of the Help Desk. Enter their name, email address and hourly rate if you need to keep track of ticket costs.

Organizations: Organizations are your way to manage multiple clients or sites. You can set up as many organizations as you need and each one will have its own email address, attributes, user portal, categories, etc. There are 2 ways to receive tickets from end users, and 1 way for you to log tickets yourself.

End-users can be self-sufficient, right? I know… Sigh. Click that. Now just fill out the fields on that form and click Save. Now your ticket is listed in the ticket table. Pretty easy, even though it is mildly inconvenient for you to do this yourself. This will be one of the two ways that you want to receive tickets.

Check out the customizing and working the Spiceworks Help Desk doc for more tips and tricks. You can help prevent spam tickets by using the incoming email whitelist setting.

Just navigate to Settings , choose the organization you want to create the whitelist for and then click Edit next to Email Settings. Now just enter the domains you want to be able to submit tickets. Emails sent from any other domain will be rejected. This is another convenient method for your end users to submit tickets.

Your users can also use the user portal to view their tickets open and closed and get details like who is working on it, due date, activity, and more. Since the tool can also scan VMware virtual machines, you might need the corresponding login information. Third and finally, you need to make sure that the WMI service is enabled and running on all computers. This is likely the most important part, as Spiceworks uses this service to get all of its information.

After you download the latest version, execute the installer on either a server or a powerful PC. The reason for this is that Spiceworks does require quite some processing power depending on the size of your network. If your firewall asks, allow Spiceworks to access your network; the corresponding executables are spiceworks-httpd.

If you already have a Spiceworks account, you still need to create a new user unless you want to copy the database information of an existing installation. Provide the credentials for the different account types. If you use different passwords for your network devices, just provide the one that is the most used.

You can go into the configuration later to provide logins for specific devices. If many error messages are displayed, try to determine what caused them. Usually Spiceworks will give you a good starting point, like indicating that a certain port is not available. I suggest that you run Spiceworks as a service.

To do so, right-click the Spiceworks icon at the bottom right and click "preferences. Running Spiceworks as a service will allow it to scan even if you are not logged on to the corresponding computer. Now you can start to explore the possibilities of this powerful network tool.

You can set up email properties, monitors, and alerts. Almost everything is customizable; you just need to search a little. If problems come up, the Spiceworks community is a great resource for help. You also have access to a variety of Spiceworks extensions.

Want to write for 4sysops? We are looking for new authors. Read 4sysops without ads and for free by becoming a member! As organizations continue to implement a hybrid workforce, they need a remote monitoring and management tool that helps them On a busy server, you want to avoid putting more load on the machine with applications that are not Just like everything else in Azure, monitoring solutions on virtual machines are also evolving very quickly to support more Managing and monitoring remote endpoints can be challenging.